Quality Kaizen in Saitama City: Staff designing and delivering innovations to improve quality and efficiencyRead the full case study.  The Values Based Standard™ of Macmillan Cancer Support: A quality framework for improving both patient and staff experience through co-productionRead the full case study.  Harnessing staff ideas for improving efficiency and quality: CAF-based self-assessments in Hessen in GermanyRead the full case study.  The Esther approach to healthcare in Sweden: A business case for radical improvementsRead the full case study.  An Inspector Calls: Citizen-led service inspection by West Lothian CouncilRead the full case study.   Citizens evaluating local services and public facilities in Southern ItalyRead the full case study. |
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