The Transformation of Services for Young People in Surrey County Council

Costs and Savings

These radical improvements were achieved whilst reducing the budget by £4.5m or 25% between 2009 and 2013. In spite of this budget reduction, front-line services were improved – for example, by 2013, the number of staff working directly with vulnerable young people had actually risen compared to 2009.

The change management was done by programme team comprising both in-house staff and external consultants, whose inputs were mostly focussed on the conceptual stages, programme management and targeted training.