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The Family Partnership Model in practice in New South Wales: Working with families with complex needs to make a difference


The impetus for change came from recognition, shared across many countries, of the problems that arise from ‘traditional’ expert-led approaches within the health service sector. Expert-led approaches tend to focus on the development and communication of professionals’ expert knowledge, paying less attention to engaging and enabling clients or patients to be active partners in the health care process. As a consequence, families can be discouraged from engaging with services. They may be less likely to follow through on professional advice if they do not feel engaged, listened to and involved in decisions that affect their health and their daily lives.

Involving service users as active and knowledgeable participants, rather than passive consumers of child and family health services, aligns with an international policy focus calling for more co-productive and partnership-based approaches.

About this case study
Main Contact

Karen Willcocks 
Clinical Nurse Consultant at Karitane



Nick Hopwood 
University of Technology, Sydney


Nick Hopwood, Roger Dunston and Teena Clerke wrote this case study for Governance International on 26 April 2013.

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