Search our website:

The Esther approach to healthcare in Sweden: A business case for radical improvement

Learning points

  • Start by getting some patients and key actors from across the whole care chain in the same room to talk about improvements.

  • Follow  a patient story through the whole chain to get the same picture from different perspectives. From this, identify the key processes that are common to every patient journey. For example: The discharge process with an individual care plan and recommendations for further care.

  • Use simple questions: What’s best for Esther? Who has to cooperate to make this happen?

  • Train and trust your patient and the frontline staff to start small improvement projects.

  • There must be space in the schedule to attend Esther meetings.

  • Coaches can make a difference.

  • Find a way to engage doctors.

  • Find a way to bring in stable funding over time.

   

About this case study
Main Contact

Nicoline Vackerberg
Director of the Esther Network

Email:
Nicoline.vackerberg@lj.se


Nicoline Vackerberg wrote this case study for Governance International in January 2013.

Copyright © Governance International ®, 2010 -2021. All rights reserved