Stockport Council's new adult social care website 'My Care, My Choice': A business case for service co-design

Outcomes

The site has been live now for over a year and has been received very positively by our customers and partner agencies. People are now accessing the correct information much more quickly than on the old website. We’ve also had interesting stories of relatives overseas using the website to register concern for a family member living in Stockport.

The feedback we have received – both positive and negative - has been used to redesign and develop areas of the site. An example is the feedback over images that might misrepresent a service.  We also changed some of the text on the site in response to direct feedback.

Providers listed on the site tell us they are now receiving direct contacts from service users. Feedback has been very positive and the site is being presented as a best practice example to other local councils in the UK such as Kensington & Chelsea. Some of these have developed the site themselves using the templates and design processes and concepts we developed, which we have made available as open source software.