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Stockport Council's new adult social care website 'My Care, My Choice': A business case for service co-design

Costs and savings


We estimate that the introduction of the website has saved the department about £300,000 per annum. The cost of building the site was about 75k, which included building an online calculator, providing search functionality for services, undertaking the research with customers, and the staff time we put in. The site was built and is maintained by the Information & Publicity Team – no additional staffing resources were required but we did second an information and advice worker from the customer contact centre for six months to support the building of the site (350 web pages).

About this case study
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Jude Wells
07800 618811 (mobile)
0161 474 3529 (landline)


Jude Wells provided Governance International with this case study on 13 December 2010. This case study was updated on 27 September 2011.

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