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Stockport Council's new adult social care website 'My Care, My Choice': A business case for service co-design


Following research into our current methods of communication, Stockport Council’s Adult Social Care Department knew that the information provided on their current website did not help support informed decision making. The transformation of social care in England requires all Local Authorities to provide information to the general public on the range of options available, and also to ensure that people who fund their own care have access to good quality advice.

The result of much research and work with service users, carers, partners and staff is My Care, My Choice, a website which guides people through the ‘social care maze’ and has also made significant savings. Read this business case to see the enormous potential of service co-design.

Stockport Council's work to co-design their website has been included in the "Making Health and Social Care Personal and Local: Moving from Mass Production to Co-Production" publication. 

Below is a video interview with Jude Wells  about the co-designing of the site that was taken at the Stockport Launch for the book.

About this case study
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Jude Wells
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Jude Wells provided Governance International with this case study on 13 December 2010. This case study was updated on 27 September 2011.

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