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Online Free School Meals: a revolution in public service delivery

Costs and Savings

Funding and development costs of around £2 million have enabled an eightfold return on investment across local authorities, other government departments and schools.  Additionally parents/carers nationally could be saving £2.4 million in travel, telephony and postage costs.

Many local authorities have made efficiency savings and this has often translated into headcount and office space reductions.  For example:

“Because of the hub, the Free School Meals Department has been able to downsize from 3 area offices employing 9 staff to one central office of 5 staff all in one location.”

Online Free School Meals was funded to support English local authorities; however the service, tools and products have enabled the solution to be transferred to Welsh local authorities at no extra cost.

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About this case study
Main Contact

Amanda Derrick

Programme Director

email:

amanda.derrick@hertscc.gov.uk

tel:

(00 44) (0) 1992 588511

Amanda Derrick and Lorna Peters of Hertfordshire County Council wrote this case study for Governance International on 21 March 2012.

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