Harnessing staff ideas for improving efficiency and quality: CAF-based self-assessments in Hessen in GermanyIntroduction As public agencies in the UK and elsewhere are preparing major transformation strategies one key source of ideas is often forgotten: the people who have to implement it! The participatory change management process of the Agency for Land Surveys and Geo-Data of the State of Hessen shows how to harness the ideas of staff for improving efficiency and quality through CAF-based self-assessments. |
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Gerd Köhler Vice-President Agency for Land Surveys and Geo-Data of the State of Hessen E-Mail: Gerd Koehler wrote this case study for Governance International on 29 January 2013.
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