Search our website:

Follow @wmpolice – how West Midlands Police engages with communities

Objectives

West Midlands Police (WMP) has always had a strong tradition of community engagement. While face-to-face contacts remain important, the Communications Department has recognised social media as an opportunity to connect to communities who do not access traditional media such as local newspapers. Obviously, the proportion using social media will increase over time.

WMP therefore decided to engage actively in social media. The key objectives of its pro-active social media policies are:

  • to provide the public with information about crime prevention, appeals and neighbourhood issues;
  • to consult and inform the public about the priorities and services of the police;
  • to consult and inform the communities of the West Midlands about crime and `anti-social behaviour;
  • to provide the public with a feedback forum for commenting about policing in the West Midlands; 
  • to increase trust and confidence in the police.

About this case study
Main Contact

Hilary Hopker

Corporate Communications Department

Organisational Communications Manager

West Midlands Police 

Tel: 0121 626 5858 


Frankie Hine-Hughes wrote this case study for Governance International on 06 March 2013.

Copyright © Governance International ®, 2010 -2024. All rights reserved