Empowering patients to need less care and do better in Highland Hospital, South Sweden

Objectives

The transformation process in the ward was triggered by the desire to empower and enable patients to be in control of their own lives and health. The objectives were to diminish waste and to define which efforts created real value to the patients/customers/users, in the expectation that it would be possible to produce high quality care, with better outcomes, and with less effort. In addition, there was a desire to cut waiting lists through providing more appropriate and cost-effective medical treatment.