Quality:
Our project is constantly reviewing areas of best practice and regularly reviews our quality improvement plan. We have short-notice Ofsted inspections and regular observation of teaching and learning. Feedback from tutors based on the Observation of Training and Learning (OTL) scheme indicates that our classes provide a particularly supportive environment which is effective in building learners' confidence and self-esteem. In every class a small team of volunteers is available to support learners, one-to-one if needed. Tutors' OTL reports and learners' Individual Learning Plans (ILPs) demonstrate how learners' progress is measured and communicated.
Project Structure:
The staffing model was historically based on a one-person project. To reflect the changing needs of the project the management of Age UK Camden split the role to allow improved teaching focus. There is now a Computer Training Tutor (21 hours a week), supported by a 14-hour a week course administrator. The additional administrative support frees up our tutor to focus on Individual Learning Plans and delivery of one-off short courses.
Flexible learning model:
The specific needs of our learners means that Age UK Camden has to ensure flexibility e.g. by ensuring that staff absences caused by illness or care responsibilities etc. don't end learner contact. We work with learners in a flexible way to ensure they complete the 10-week course. This rationale is evidenced to all funders and reflects that the standard adult community learning template and normal attendance model does not work with the needs of our learners.
Evidence from completion /achievement records shows that a very high proportion of learners achieve their learning goals despite having a high ratio of disabilities.
Drop-in sessions:
We provide added value via our drop-in service (four sessions per week) – learners who attend our drop-in sessions have usually completed the short course but have no PC at home. The drop-in sessions provide an extra value service for those financially unable to purchase ICT equipment.
Short courses:
The need for speciality subjects is met via short courses such as digital photography, Skype, social networking, and smart phones.
Progression routes:
Next steps for learners are covered in the 'end of learning' review.
