Citizens evaluating local services and facilities in Southern Italy
This partnership gave rise to a pilot project which gives citizens the opportunity to take an active role in the evaluation of public service quality – not just through citizen surveys but as civic evaluators who provide information about the state of public services and infrastructure to local councils and contribute to prioritising improvements.
This project has been also influenced by recent national legislation guaranteeing citizens and civic associations an active role in the monitoring of public services through collaborative dialogue. |
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Laura Massoli provided Governance International with this case study on 30 July 2010. It was updated on 17 February 2012. |