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The Values Based Standardâ„¢ of Macmillan Cancer Support: A quality framework for improving both patient and staff experience through co-production

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Harnessing staff ideas for improving efficiency and quality: CAF-based self-assessments in Hessen in Germany

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The Esther approach to healthcare in Sweden: A business case for radical improvements

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An Inspector Calls: Citizen-led service inspection by West Lothian Council   

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Online Free School Meals: A revolution in public service delivery

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Citizens evaluating local services and public facilities in Southern Italy

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