User Voice's Council Model: Only offenders can stop re-offendingChange Management The following figures highlight problems within the criminal justice system and the need for reform:
User Voice also surveyed 49 Prison Governors to explore the difference between what they rated as important attributes of a successful prison and how they rated the current provision of those attributes. After skilled and competent staff, the second largest need gap concerned prisoner inclusion. Whilst it was ranked joint third in terms of the most important factor in running a prison successfully, it came last out of eight when ranked according to current levels of delivery.
User Voice is a charity founded by Mark Johnson. Its goal is to reduce offending and reoffending by presenting the voice of offenders to decision-makers. The work of User Voice is led and delivered by ex-offenders. Their first-hand experience gives them a unique advantage in gaining and providing insights from those currently involved with the criminal justice system. Furthermore, this helps forge links with groups who are often hard to reach or to motivate. In the Prison Council pilot, User Voice had support from KPMG and the market research company So What?. KPMG assisted in researching existing models of prison councils and developing User Voice’s own unique model. So What? conducted research and an evaluation of the project and provided training for ex-offenders. The term ‘prison council’ refers to a range of fora, committees and meetings where prisoners are able to air their concerns. The exact number of prisoner councils in the UK prison system is unknown and their roles are under-researched. The Prison Reform Trust reviewed 26 prison councils in 2004. The review highlighted challenges faced in pre-existing prison councils. This included:
However, these problems can be found to some extent in all democratic processes, and the survey found that a prison council’s positives outweighed its negatives. Since 2009 User Voice has piloted their Prison Council Model and Toolkit in HMP Isle of Wight, which consists of three sites:
These prisons were very different from each other, which provided User Voice with multiple contexts and more chances about learn about specific challenges that may arise in relation to each site. The Council Model was informed by the following principles:
On election day, votes are cast (by both prisoners and staff) for one of the parties, not for individual candidates. The number of council seats allocated to each party is proportionate to the amount of votes won. User Voice Prison Councils are made up of the Chair, elected prisoners and staff. The Council Chair (a senior prison staff member) acts as an organising figurehead seeking to ensure the success of the council and its meetings. Meetings are regular – ranging from once a week to once a month – depending on what is appropriate. Council members have to attend all meetings and engage with the prison community to ensure the council’s priorities remain relevant. To maintain continuous improvement of the User Voice project, councils regularly review and evaluate their own performance. For example, at HMP Maidstone elections took place in Feb 2011 and the council has since been meeting on a monthly basis. Many discussions have centred on communication between staff and prisoners and the potential for misunderstandings or conflicts that can arise through lack of effective communication. Improvements achieved have included:
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