The Transformation of Services for Young People in Surrey County Council

• This case study suggests that a determined focus on outcomes as a basis for transformation, rather than narrowly pursuing efficiency improvements, may be a highly productive way of achieving a cost-effective service.
• It provides a high profile and valuable template for how radical change can be managed positively, whilst simultaneously undertaking substantial budget cuts.
• It highlights the value of involving young people in co-production, including co-commissioning of outcomes and services for young people.
• It provides a unique range of examples of outcomes-based commissions, established in response to locally identified needs and priorities for young people
• It demonstrates the value of the comprehensive application of a logical framework approach to commissioning services in the context of a Local Authority

It suggests that successfully going through a period of radical change can equip an organisation to continue evolving and improving in response to a changing profile of need, in a moving environment.