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The Esther approach to healthcare in Sweden: A business case for radical improvement


The County of Jönköping in Southern Sweden with a population of about 330,000 transformed its healthcare system to respond to the bad experience of an elderly patient in the late 1990s and introduced a patient-focused approach to health care. The graph below illustrates the shift from a traditional service provider-focused approach to one centred on the pathway of patients to health care. Read how the 'Esther approach' was developped and what it achieved.



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Nicoline Vackerberg
Director of the Esther Network


Nicoline Vackerberg wrote this case study for Governance International in January 2013.

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