The Esther approach to healthcare in Sweden: A business case for radical improvement
The County of Jönköping in Southern Sweden with a population of about 330,000 transformed its healthcare system to respond to the bad experience of an elderly patient in the late 1990s and introduced a patient-focused approach to health care. The graph below illustrates the shift from a traditional service provider-focused approach to one centred on the pathway of patients to health care. Read how the 'Esther approach' was developped and what it achieved.
About this case study
Nicoline Vackerberg wrote this case study for Governance International in January 2013.