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Community capacity-building through social media surgeries

Introduction

Podnosh is a social media company based in Birmingham that was founded by former BBC journalist Nick Booth. In 2012 it won the Big Society Award in the UK. Podnosh’s mission is to change the way that citizens and communities interact with their local council and other public agencies. The communication process between statutory agencies and people is typically a one way process so that most citizens find it hard to have their voice heard.  Podnosh believes that social media can transform this relationship – by making communications more collaborative and transparent and by providing a voice to the more marginalised in society.

About this case study

Frankie Hine-Hughes wrote this case study on 17 October 2012 in collaboration with Nick Booth.

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