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“I can see what you can’t see” – How Warwickshire County Council involves people with learning disabilities as peer reviewers

Performance indicators

One of the Reviewers received a letter from the Provider they visited, outlining the changes they had made to their service following the Reviewers Report – this included:

  • Making sure that Customers were supported and encouraged to make and prepare their own drinks, rather than this being led by staff, to help improve skills and confidence.
  • Ensuring that key Day Programme areas are covered with experienced staff when regular staff are away/on holiday.

There are now regular requests for Peer Reviewers to review service provision in a variety of areas and the performance and impact of the programme as it is further rolled out will be evaluated and assessed.

About this case study
Main Contact

Rachel Hawthorne

Health Protection Programme Officer
Public Health
Warwickshire County Council/Coventry City Council

Email:
rachelhawthorne@
warwickshire.gov.uk

Rachel Flowers wrote this case study for Governance International on 13 March 2013.

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