“I can see what you can’t see” – How Warwickshire County Council involves people with learning disabilities as peer reviewersObjectives This project was part of a pilot peer review programme which involved customers and carers in reviews of services in adult social care. These reviews complement mandatory service reviews. The Contract Monitoring Team at Warwickshire County Council carry out both proactive and risk focused quality assurance monitoring visits to providers of adult social care, to ensure they are meeting their contractual requirements and that customers are receiving a high quality service. The visits carried out by the Peer Reviewers have complemented and supported these reviews ensuring that standards are continuously improving. The objectives of the Peer Reviews are:
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Rachel Hawthorne Health Protection Programme Officer Rachel Flowers wrote this case study for Governance International on 13 March 2013.
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