Harnessing staff ideas for improving efficiency and quality: CAF-based self-assessments in Hessen in Germany

Introduction

As public agencies in the UK and elsewhere are preparing major transformation strategies one key source of ideas is often forgotten: the people who have to implement it! The participatory change management process of the Agency for Land Surveys and Geo-Data of the State of Hessen shows how to harness the ideas of staff for improving efficiency and quality through CAF-based self-assessments.