Whose Shoes? Exploring new perspectives on more citizen-centered social care
The personalisation agenda necessitates thinking about public services in a totally different way - click here for more information on personalisation. It provides an opportunity to make social care services more responsive and flexible to an individual service user’s needs and desires rather than being restricted to the mass production of rigid services. This fundamental change in care provision requires a transformation of the values, norms, attitudes, and behaviours of all those involved in supporting personalisation. Significantly, personalisation has different implications for providers, commissioners, front-line staff, managers and also the ‘experts by experience’ - the people who use services and their carers.
Watch this video below for an introduction to the Whose Shoes? tool.
About this case study
Gill Phillips wrote this case study for Governance International on 27 February 2012.