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Co-creating a new remote service for and with elderly people in the Netherlands


Moving to a retirement home is not something most elderly people look forward to. Fortunately, nowadays it is possible in the Netherlands to get a lot of care and support at home. In particular, remote services offer elderly people maximum flexibility and freedom from dependence, as they no longer have the trouble of travelling to locations outside their homes.

A consortium of adult social care organisations in the Netherlands commissioned the design research firm STBY and the service design company Waag Society to co-create new remote services for and with elderly people. The commissioners included two primary care providers (Zuidzorg and PuntExtra), the council of Geldrop Mierlo  (with about 40,000 inhabitants in the South-East of the Netherlands), and a building society. At every stage of the project the target group - elderly people and their carers -  were involved to make sure the team kept their point of view firmly in mind.

Dr. Bas Raijmakers of STBY provided Government International with this case study on the user-driven development of services for independent living on 28 October 2010.

About this case study
Main Contact

Dr. Bas Raijmakers
Creative Director
STBY Amsterdam
Studio 2.17, Duintjer CS Gebouw
Vijzelstraat 72, 1017 HL Amsterdam, NL

+31 6 55 15 77 94


Dr. Bas Raijmakers of STBY provided Governance International with this case study on 28 October 2010.

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