Citizens evaluating local services and facilities in Southern Italy
Objectives The objective of this initiative is to improve the quality of public services and citizen engagement by involving citizens and associations in the evaluation of service quality, using the citizen’s point of view as a starting point for the prioritisation of service improvements.
Moreover, as the initiative produces data on the actual quality of public services, it supplements data from customer satisfaction surveys and helps to produce an integrated information system on service quality. |
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Laura Massoli provided Governance International with this case study on 30 July 2010. It was updated on 17 February 2012. |