An Inspector Calls: Citizen-Led Service Inspection by West Lothian Council

Performance Indicators

The Citizens-Led Inspections initiative won the 2011 ‘One to Watch’ category at COSLA (the Council of Scottish Local Authorities), because of the approach and its potential impact.  It is too early to tell about its impact, as there is not yet a full year of data yet to compare the pre- and post-inspection results.

Rebecca Kelly wrote
this case study for
Governance International
on 17 June 2012