'Adopt a Street' in Offenbach: Turning complainers into co-producers

Performance indicators

The utility company wanted to find out what the citizens in Offenbach thought about the changes. It distributed a questionnaire at the Christmas Market in 2007. Altogether 179 questionnaire were returned and analysed. The results show an upward trend for improvement – in particular young people (up to 45 years) thought that cleanliness has improved even though, in general, citizens were still dissatisfied with the overall level of cleanliness. Most citizens thought that safety has improved as well (in particular women).