Tony Bovaird, Elke Loeffler and James Downe: Co‐production of Public Services and Policies: the Role of Emerging Technologies, In: State of the eUnion: Government 2.0 and Onwards, Edited by John Gøtze and Christian Bering Pedersen, 21Gov.net.
It suggests that collective co‐production based on Web 2.0 applications may in the future offer major improvements to public service outcomes. Examples of social media being used for co-planning, co-design, co-commissioning, co-managing, co-delivering, co-monitoring and co-evaluating show potential ways forward to a dramatic new level of involvement of users and citizens in public services.
To find out more click here.