Publications
Governance International offers you toolkits, case studies, handbooks and evidence-based research on current public management and governance issues. Have a look at our latest publications in English. Some of these are publications for government departments – where they are publicly available we have given the URL so that you can download them.
Strategies to Improve Rural Service Delivery – Good Practice from OECD Countries
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Public Service Co-Production: What it is, Why it Matters, and How to Do it
This briefing note is targeted at senior officers to give them a practical understanding how to deliver lower cost services through co-production. It also outlines a Toolkit developed by Governance International to transform public and nonprofit organisations.
Download the briefing note in .pdf format (1.66 MB) here or ask ellie.rance@govint.org for hard copies |  |
Why Co-production Matters for Local Government As local councils are looking into new ways of achieving savings involving citizens in the design and delivery of local services may be option to be tried and tested more. Governance International has been commissioned by LARCI to provide an overview on what we know about user and community involvement of public services and potential efficiency gains from active partnership working with citizens in the design and delivery of public services. Download the pdf here and join the debate of the new community of practice on co-production of the Improvement and Development Agency (IdeA) by registering here. |
Power in People's Hands: Learning from the World's Best Public Services The Strategy Unit of the Cabinet Office commissioned Governance International to contribute to a report on how to put public services at the heart of citizens. The publication includes 30 case studies from 15 countries on innovative approaches towards empowering citizens. More... |  |
| Public Management and Governance, Second Edition This best-selling text book is a major source in its field for readers interested in public policy, government or public governance. It has excellent case studies and chapters by authors from the US and Asia, as well as a large core of chapters by top academics in the UK. It has already been published in Japanese, and editions are being prepared in a number of other foreign languages. More... |  |
Improving Customer Orientation through Service Charters Public service charters are becoming very topical worldwide. This toolkit provides public managers with lots of examples and illustrations of how they can develop service charters. It helps project managers to understand the key stepping stones from winning staff support all the way through to defining meaningful service pledges and targets. The toolkit has been co-designed with the Czech Ministry of Interior and funded by SIGMA (a joint EU/OECD programme). More... |  |
How Organisations with Limited Influence can Make a Difference Behaviour change is now attracting the attention of governments everywhere. There is increasing recognition that successful outcomes can no longer be achieved through traditional reliance on compliance with legislation. At the same time, tight budgets mean that only limited use can be made of inducements through financial payments. Therefore, public agencies need to rely on mechanisms for influencing other stakeholders. More... |
| Co-production of Public Services and Policies: the Role of Emerging Technologies This chapter in a topical new book on Government 2.0 explores how user and community co‐production can deliver individualized and collective benefits from the design and operation of public services. More... |
"If you Want to go Fast, Walk Alone. If you Want to go Far, Walk Together": Citizens and the Co-production of Public Services Increasingly we are seeing greater involvement of citizens in service delivery. Therefore, it is timely to ask citizens a new question. What role do they play and are they prepared to play in the design and delivery of those public services which matter most to them? More… |